Refund policy
Body Jewelry Returns
For health and sanitation reasons, body jewelry requires stricter return standards than ordinary merchandise. Once the hygiene/tamper-evident seal on a jewelry package has been broken, the jewelry cannot be returned or exchanged.
Please inspect your jewelry carefully before opening the sealed package.
14-Day Return Window
Eligible merchandise may be returned within 14 days of delivery.
To qualify for a return, the item must:
- Be unworn and unused.
- Be in its original condition.
- Remain in its original sealed packaging.
- Have the hygiene/tamper-evident seal completely intact.
- Be returned in accordance with the return authorization instructions provided by Dv8 Jewelry.
If the hygiene seal has been opened, broken, removed, or tampered with, the item is not eligible for return or exchange.
Items That Are Final Sale
The following are not eligible for return or exchange:
- Jewelry with a broken or missing hygiene seal.
- Custom or specially commissioned jewelry.
- Made-to-order jewelry.
- Special-order merchandise.
- Preorder merchandise.
- Gift cards.
- Clearance or merchandise specifically identified as final sale.
Because preorder and made-to-order pieces are produced or ordered specifically for the customer, orders for these items cannot be canceled once production or ordering has begun.
Starting a Return
Contact Dv8 Jewelry before sending anything back and include:
Your order number and the item(s) you would like to return.
We will provide return instructions if the merchandise is eligible.
Do not send merchandise back without authorization. Unauthorized returns may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of an error by Dv8 Jewelry or an item arrived defective or damaged.
Original shipping charges are non-refundable.
We strongly recommend using a trackable and insured shipping method. Dv8 Jewelry cannot issue credit for return shipments that are lost or damaged before reaching us.
Inspection & Store Credit
Returned merchandise is inspected when received.
Approved returns will be issued as store credit, less:
- A 10% restocking fee, and
- Any original shipping charges.
Store credit will be sent electronically and does not expire unless otherwise stated.
Damaged, Defective or Incorrect Merchandise
If your order arrives damaged, defective, or you received an incorrect item, contact Dv8 Jewelry within 7 days of delivery.
Please provide your order number and clear photographs of the merchandise and packaging.
If we confirm that an item arrived defective or damaged, or that we shipped the wrong item, we will work with you to correct the problem at no additional cost to you.
Exchanges
For sanitation reasons, we do not offer traditional exchanges on opened body jewelry.
If an unopened, sealed item is eligible for return, it can be processed according to this policy and the resulting store credit can be used toward another purchase.
Return Address
Dv8 Jewelry Returns
203 Sunrise Ave
Roseville, CA 95661
Email: Dv8Piercings@gmail.com