Shipping policy
Order Processing & Production Time
Orders are prepared for shipment after payment has been confirmed and the merchandise is ready for fulfillment.
In-stock merchandise is generally prepared for shipment as quickly as possible during normal business days.
Made-to-order, custom, preorder, and special-order jewelry may require additional production time before shipment. Production time varies by item and may be stated on the product page or otherwise communicated at the time of purchase.
Production and processing time is separate from carrier transit time.
Selecting an expedited shipping service does not shorten the manufacturing or production time of made-to-order, custom, preorder, or special-order jewelry.
Shipping Rates & Delivery Options
Shipping rates are calculated at checkout based on the shipping destination, package weight and dimensions, and the delivery service selected.
Carrier delivery estimates displayed at checkout begin after the order has been completed, processed, and transferred to the carrier. They do not include manufacturing or order-processing time.
Domestic U.S. Shipping
Domestic orders are shipped through USPS. Depending on the destination and available service, customers may choose from:
- USPS Ground Advantage
- USPS Priority Mail
- USPS Priority Mail Express
Available services, calculated rates, and estimated carrier transit times are displayed at checkout.
Signature confirmation is required for delivery of shipped orders. Please select a shipping address where someone will be available to receive and sign for the package.
International Shipping
International orders are shipped using DHL Express Worldwide.
International shipping charges and available delivery estimates are calculated at checkout based on the destination and shipment details.
A signature is required for delivery of international shipments.
International orders may be subject to customs requirements, duties, taxes, fees, or other charges imposed by the destination country. Where Shopify/DHL provides an option to prepay applicable duties and taxes at checkout, the checkout will display those charges accordingly. Any charges not collected at checkout remain the customer's responsibility.
Customs processing and government inspections can delay international shipments beyond the carrier's original delivery estimate.
Tracking
Tracking information will be provided when the order ships.
Customers are responsible for monitoring tracking information and making arrangements to receive packages requiring a signature.
Shipping Addresses
Please verify your complete shipping address before submitting your order.
If you discover an address error before shipment, contact Dv8 Jewelry as soon as possible. We will make reasonable efforts to correct the address before fulfillment but cannot guarantee that changes can be made once an order has entered the shipping process.
Additional shipping charges resulting from an incorrect or incomplete customer-provided address, refused shipment, or package returned as undeliverable may be the customer's responsibility.
Lost, Damaged or Missing Shipments
If your package appears to be lost, arrives damaged, or tracking indicates delivery but you cannot locate it, contact us promptly with your order number and tracking information.
We will assist with the appropriate carrier investigation or shipping claim when applicable.
Please retain the shipping package, label, jewelry packaging, and merchandise if an order arrives damaged, as photographs or inspection may be required to process a claim.
Delivery Estimates
Carrier transit times are estimates and are not guaranteed unless the selected carrier service expressly provides a delivery guarantee.
Dv8 Jewelry is not responsible for carrier or customs delays outside our reasonable control, including weather, transportation disruptions, customs processing, or other carrier-related delays.
Contact
Questions about an order or shipment may be directed to:
Dv8 Jewelry
203 Sunrise Ave
Roseville, CA 95661
Email: Dv8Piercings@gmail.com
Phone: (916) 772-8282